The Wholesale House — File Exchange Connection Guide
Migrating from ftp.twhouse.com? The old FTP server is being retired
on [RETIREMENT DATE]. Your username and password are unchanged —
only the server name and protocol change. Plain FTP is no longer supported.
Two ways to connect
| Web browser | SFTP (automated systems) | |
|---|---|---|
| Address | https://files.twhouse.com | files.twhouse.com, port 22 |
| Best for | Downloading feeds and uploading orders by hand | Scripts and scheduled integrations |
| Login | Your existing Wholesale House account username and password | |
Your folders
| Location | Direction | Contents |
|---|---|---|
/ (home) | Download | Your product/data feed files (e.g. HTML_Descriptions.csv) |
/orders | Upload | Drop ship orders you send to us |
/ack | Download | Order acknowledgements |
/invoices | Download | Invoices |
/tracking | Download | Shipment tracking |
Feed-only accounts have just the feed files in their home folder.
Connecting with common SFTP clients
Command line (OpenSSH):
sftp YOUR_USERNAME@files.twhouse.com
WinSCP / FileZilla / Cyberduck: choose protocol
SFTP (not FTP, not FTPS), host files.twhouse.com,
port 22, and your usual username and password.
Server fingerprints
The first time you connect, your SFTP client asks you to confirm the server's identity. Verify it matches one of these before accepting:
ED25519 SHA256:[ED25519 FINGERPRINT] RSA SHA256:[RSA FINGERPRINT]
Using SSH keys instead of a password (optional)
Automated integrations can authenticate with an SSH public key: log in to the web interface, open your profile, and add your public key under Profile → Public keys. Both key and password remain valid.
What changed from the old server?
- Server name:
ftp.twhouse.com→files.twhouse.com - Protocol: plain FTP is retired. Use SFTP (port 22) or this website.
- Credentials and folder layout: unchanged.
- If your software has "FTP" hardcoded, it must be switched to SFTP — most tools and libraries support it; only the protocol setting and port change.
Need help?
Email [SUPPORT EMAIL] and include your account username (never your password) and, if connecting fails, the exact error message your client shows.